Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby Homes
Hours: 37 hours per week
Contract type: Permanent
Location: London Road
The post of Income Recovery Assistant offers a varied role within the Income Team. As an Income Recovery Assistant, you will be the first point of contact for Derby Homes tenants who want to discuss their rent. You will make affordable rent payment agreements and ensure that the customer has maximised their benefit entitlement. You will also signpost customers to other services for specialist advice and support as required.
The main duties of this role are receiving and making telephone calls to customers on a daily basis. You will also undertake a wide range of administration duties and offer advice and guidance to customers who have low level rent arrears.
Our ideal Income Recovery Assistant will be a great team player, be able to work to strict deadlines, prioritise their workload and have excellent customer service skills.
If you like customer contact and being able to provide support and guidance, this is the job for you.
Does this sound like a role you may interested in? If so, then we'd very much like to hear from you.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is 8th December 2024 at midnight. Any application forms received after the closing date will not be accepted.
Interviews shall be held week commencing 16th December 2024. If you have been selected for interview you will hear from us prior to the interview date.
Hours: 1 Full time post: 37 hours per week
Derby Homes are an organisation owned by Derby City Council manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.
If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.
This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould, and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.
As a member of the Derby Homes Team you will need to be:
Understanding of Health and Safety.
Committed to providing excellent customer service and offer technical assistance.
Able to use your own initiative and also work as part of a team.
Be prepared to move heavy items following appropriate training.
Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service. A flexible approach to working hours is important.
Does this sound like you? Then we’d very much like to receive an application from you. Please remember to evidence how you meet all the essential criteria on your application form. Any applications that do not evidence all the essential criteria will not be shortlisted.
If you would like to discuss the role further, please speak to Richard Holman 01332 88802.
The closing date for this vacancy is 4th December 2024 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain, and improve its council houses and estates and we manage over 12,000 properties. We’re committed to making Derby’s estates and places somewhere people are proud and happy to live. The role will include working alongside an existing team to ensure that the buildings are safe and well maintained. We want applications from people who want to make a difference and deliver a great service to our tenants.
As a member of the Maintenance Team you will need to be:
Understanding of Health and Safety Legislation.
Carry out inspections on our estates and within our properties.
Committed to providing excellent customer service.
Be able to use your own initiative and also work as part of a team.
A flexible approach to working hours is important. Sound like you? Then we'd very much like to receive an application from you.
Please use the links below to download the supporting information.
To apply for this vacancy please email your CV to Richard Holman @ [email protected] .Remember to align your CV to the essential criteria in the Person Specification.