Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby HomesHours: 37 hoursContract type: PermanentLocation: London Road Depot
We are looking for an enthusiastic, self-motivated Senior Surveyor to join our very busy Day to Day Responsive Maintenance Team.
The role will be both office and site based depending on the needs of the service. You will be providing an enhanced technical support within the maintenance teams, including overseeing Housing Disrepair claims, procurement of contracts and also site work.
You will require a good level of organisation, a working knowledge of Microsoft Packages whilst remaining calm under pressure with the ability to manage a variety of tasks at any one time yet.
The ability to work on your own initiative and as part of a team is essential
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, child care vouchers, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download the supporting information.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Job description
Person specification
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We are an equal opportunities employer so please inform us of any individual requirements you may have during the recruitment process.
Interviews are being held remotely on 7 or 8 April 2021
The closing date for this vacancy is 23 March 2021 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Please note that we do not accept CVs or use recruitment agencies
Organisation: Derby Homes
Hours: 37 hours per week
Contract type: Permanent
Location: The Council House
We have an exciting opportunity for an enthusiastic and committed person to join our dedicated Access Team.
As a member of the Access Team you will need to be:
The Access Team are committed to promoting self- service, reducing avoidable contact and moving away from heavy reliance on traditional telephony to respond to customer enquiries.
The Role:
You will work within the high profile, front facing Housing Options and Homelessness service to receive enquiries from customers made by phone, face to face and via electronic media and provide reliable information. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.
Maintain accurate customer records using a number of housing related computerised systems.
Use your knowledge and our IT systems to accurately advise customers on their housing options and sign post where necessary.
Key Requirements:
We are looking for someone who has a proven track record of dealing with the public in a customer services role. You will have experience of working with people in crisis and challenging situations.
You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional.
Have knowledge of Homelessness legislation including the Homelessness Reduction Act.
Does this sound like you? Then we’d very much like to receive an application from you.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download the supporting information.
The closing date for this vacancy is Sunday 14th March 2021 at midnight. Any application forms received after the closing date will not be accepted.
Interviews will be held on Tuesday 23rd March 2021. If you have been selected for interview you will hear from us prior to the interview date.
Please note that we do not accept CVs or use recruitment agencies.
Location: Derby Home London Road Depot
We have exciting opportunities for 2 Customer Service Advisors to join Derby Homes Customer Services Team.
Are you passionate about delivering good customer service, if so we want to hear from you?
Are you:
The Customer Service team is a great place to learn about Derby Homes and develop through the organisation.
In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.
You will be given training through your induction period and learn all about social housing and the service Derby Homes offer.
We are looking for people who have a proven track record of dealing with the public in a customer services role.
The ability to record accurate detail and use IT systems is essential. You will need to have an understanding of Microsoft Office Packages.
You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring and empathetic attitude.
Sound like you? Then we’d very much like to receive an application from you. Please remember to evidence how you meet all the essential criteria on your form.
Due to the current restrictions, Interviews will be held via Skype. If you have been selected for interview you will hear from us prior to the interview date.
Hours: 37 Hours per week
Location: City Wide
Derby Homes are looking for an enthusiastic and experienced Gas Engineer.
The ideal candidate will have an in-depth knowledge of Gas appliances, service and repairs and excellent customer service skills.
The day to day duties of the role will include but not be limited to:
Please Note: All new Trade Operative posts from February 2018 must be clean shaven with the exception of faith or religious beliefs which require the individual to have facial hair or prevent shaving OR employee has a skin condition or other medical reason why they cannot shave. This must be supported by a letter from a GP or other medical practitioner.