Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby Homes
Hours: 37 hours per week
Contract type: Permanent
Location: Derby Homes
We have exciting opportunities for Customer Service Advisors to join Derby Homes Customer Services Team. As a Customer Service Advisor, you’ll be in the thick of it all. You’re the first point of contact and as such you’ll be the face of the company.
Being on the ‘frontline’ can sometimes be challenging, but equally rewarding when you know you’ve helped someone in need. The Customer Service team is a great place to learn about Derby Homes and develop through the organisation.
In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query. You will be given thorough training through your induction period and learn all about social housing and the service Derby Homes offer.
We are looking for people who have a proven track record of dealing with customers. The ability to record accurate detail and use IT systems is essential. You will need to understand Microsoft Office Packages.
You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring an empathetic attitude.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is 21st May 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Telephone tests will be held on 2nd June, if you are successful, we will hold a formal interview. Interviews will be held on 10th and 11th June 2025.
Location: London Road Depot
We complete around 36,000 responsive repairs every year, committing to making a positive difference to the homes, lives and communities we serve. We currently have an exciting opportunity for YOU to join our in-house Responsive Repairs Team carrying out high quality maintenance work to our homes. No one day is ever the same, If you can think it, we probably do it.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form, please read the guidelines on filling in the application form
The closing date for this vacancy is 25th May 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Location: Derby Homes / Home Working
Derby Homes Accountancy team are seeking to appoint a Senior Accountant, to assist us in the provision of a comprehensive accounting service to Derby Homes, along with providing financial support and advice to projects and programmes.
We are looking for an experienced and enthusiastic individual who is AAT qualified, with relevant accountancy knowledge. You should be an excellent communicator who is confident dealing with Managers and Staff at all levels of the organisation. You will need outstanding IT skills together with the ability to solve complex problems, have an analytical nature which contributes to the delivery of a high-quality technical service within the accountancy team.
For an informal discussion please contact Dawn Richardson 01332 888486.
The closing date for this vacancy is Monday 26th May 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held week commencing 2nd June 2025.
Hours: 35 hours per week
Contract type: Permanent.
Location: Milestone House
Are you looking for a new role that will give you variety and a sense of achievement?
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation.
The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations.
Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile.
Every day brings new challenges and rewards, making this a truly fulfilling role.
Location: London Road
Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain, and improve its council houses and estates and we manage over 12,000 properties. We’re committed to making Derby’s estates and places somewhere people are proud and happy to live. The role will include working alongside an existing team to ensure that the buildings are safe and well maintained. We want applications from people who want to make a difference and deliver a great service to our tenants.
This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould, and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.
As a member of the Maintenance Team you will need to be:
Understanding of Health and Safety Legislation.
Carry out inspections on our estates and within our properties.
Committed to providing excellent customer service.
Be able to use your own initiative and also work as part of a team.
A flexible approach to working hours is important. Sound like you? Then we'd very much like to receive an application from you.
Please use the links below to download the supporting information.
To apply for this vacancy please email your CV to Richard Holman @ Richard.holman@derbyhomes.org .Remember to align your CV to the essential criteria in the Person Specification.