Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby Homes
Hours: 1 full time post 37 hours per week. 1 part time post, 30 hours per week, working Monday to Friday 9am to 3:30pm
Contract type: Permanent
Location: London Road
Are you ready to be the friendly face of Derby Homes? We’re looking for enthusiastic Customer Service Advisors to join our dynamic Customer Services Team. As the first point of contact, you’ll make a real difference every day, helping customers, solving problems, and keeping things running smoothly. It is fast paced Call Centre environment, but the reward of helping someone in need makes it all worthwhile!
About the role:
What we’re looking for:
Step into a role where every day is different, your skills are valued, and your contribution really counts. Apply now and be part of something meaningful at Derby Homes.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.
We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is 28th September 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Hours: 37 hours per week
Location: Derby Homes – London Road
Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain, and improve its council houses and estates and we manage over 12,000 properties. We’re committed to making Derby’s estates and places somewhere people are proud and happy to live. The role will include working alongside an existing team to ensure that the buildings are safe and well maintained. We want applications from people who want to make a difference and deliver a great service to our tenants.
As a member of the maintenance team, you will need to be:
Understanding of Health and Safety Legislation.
Work closely with out trades to ensure they work safely and are kept up to date with legislation.
Committed to providing excellent customer service.
Able to use your own initiative and also work as part of a team.
If you would like an informal discussion regarding the role, please call Richard Holman on 07971 572617.
The closing date for this vacancy is 21st September 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held in October 2025.
Hours: 37 hours per week (Tuesday-Saturday)
Location: Rivermead House/London Road/various locations
Are you someone who takes pride in keeping people safe, spaces secure, and environments welcoming? Do you thrive on responsibility and enjoy making a positive impact where you work? Are you self-motivated and able to work with minimal supervision? If so, we want to hear from you.
We’re on the lookout for a reliable, professional, and community-minded individual to join our team as an Evening Concierge and Site Security Officer, covering two of our Derby locations.
This role involves evening and weekend work. Working in Housing you will get to help people in so many different ways and you will always keep on learning. We want applications from caring people who want to make a difference and deliver a great service to Council tenants.
The successful applicant will be expected to:
At London Road Site (4:00 PM – 7:30 PM):
At Rivermead House (8:00 PM – 12:00 AM):
Applicants will need:
If you have been selected for interview you will hear from us prior to the interview date. Interviews shall take place on the 30th September 2025.
Location: The council house
Derby Homes are an organisation owned by Derby City Council who manage the Housing Register and allocation of its properties, as well as manage and maintain 12,500 homes owned by the Council.
To support this work, we are looking for a passionate and driven individual to provide effective supervision to the Team and support the development of the Homefinder Service and Housing Register for social housing. The work will be wide ranging, and you will work with professionals from across the organisation in a stimulating and fact paced environment.
If you are a 'can-do' person, who is committed to delivering excellent customer service you might well be the person we are looking for. You will need to be a strong communicator, be able to take control of situations with a solution focus, have good attention detail and great leadership skills.
Working with a wide range of stakeholders, including Senior Managers, Housing colleagues, Partners, and Elected Members you will be the point of contact for the Register Social Landlords who form Derby Homefinder. You will also need the ability to listen and respond to enquiries in a consistent and professional manner.
The closing date for this vacancy is Sunday 21st September 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held Thursday 25th September 2025.
Location: Derby Homes – London Road Depot
Derby Homes are looking for an enthusiastic and experienced Gas Engineer. The ideal candidate will have an in-depth knowledge of Gas appliances, Service and Repairs and excellent customer service skills. Must be Gas Safe competent, ACS qualified to install or work on domestic gas appliances and services including the appropriate ACS qualifications in domestic gas work.
The day-to-day duties of the role will include but not be limited to:
To help you achieve this you will get a transit style vehicle which can be used to travel to and from your home, this will also be provided full of van stock all YOU need to do is complete our driver assessment.
We have a supportive and challenging culture and enjoy an excellent relationship with both the Council and our Board. As Contract Manager – Asset Management you will play an active role in ensuring the condition and safety of our customer’s homes.
The successful post-holder will:
We are looking for innovative and people-focused candidates with experience of operating at a senior level within a complex organisation. You will be passionate about supporting people in housing need.
A recent track record of delivering and improving operational activities and services is essential, as is knowledge of current legislative and regulatory requirements.
In return, this position offers a fantastic opportunity to take a key role in a forward-thinking successful organisation. You will lead a committed team in a challenging, fast-paced environment, and become part of a culture that encourages development in all.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Hours: 35 hours per week
Contract type: Permanent.
Location: Milestone House
Are you looking for a new role that will give you variety and a sense of achievement?
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation.
The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations.
Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile.
Every day brings new challenges and rewards, making this a truly fulfilling role.
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.