Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby Homes
Hours: 19.5 hours per week
Contract type: Permanent
Location: London Road
We have exciting opportunities for a Customer Service Advisor to join Derby Homes Customer Services Team. As a Customer Service Advisor, you’ll be in the thick of it all. You’re the first point of contact and as such you’ll be the face of the company. Being on the ‘frontline’ can sometimes be challenging, but equally rewarding when you know you’ve helped someone in need.
The Customer Service team is a great place to learn about Derby Homes and develop through the organisation. In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.
You will be given thorough training through your induction period and learn all about social housing and the service Derby Homes offer. We are looking for people who have a proven track record of dealing with customers. The ability to record accurate detail and use IT systems is essential. You will need to understand Microsoft Office Packages. You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring an empathetic attitude.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.
We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is 20th July 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interview tests will be held on the 30th July 2025.
Hours: 37 hours per week
We are looking for a Governance Officer to join our small, friendly, team. Ideally, you will have some experience as either working as a governance officer, or as an executive assistance/pa to a senior executive. We are looking for someone experienced in creating meeting packs and taking formal minutes, with excellent written and verbal skills.
The closing date for this vacancy is Sunday 13th July 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Location: Home / Office and visiting properties/customers
We have an exciting opportunity join Derby Homes Housing Options service as a Homelessness Prevention Officer. In this post, you will work with families and individuals at risk of homelessness in private rented accommodation or other settled non-social housing. This role is not just about crisis management; it’s about working with tenants and landlords to find sustainable solutions that prevent homelessness before it reaches crisis point.
Visiting customers who are at risk of homelessness, you will provide advice and assistance to ensure they understand their options and can access available services in order to help them maintain their tenancies and prevent eviction. A successful Homelessness Prevention Officer will be a team player, have a positive and flexible approach to work, enjoy problem solving and be committed to providing good quality customer focused service.
You will have:
We are looking for positive and enthusiastic team players who are committed to delivering a quality customer service.
If you would like to know more please look on www.derbyhomes.org or contact Charlie Duffield on 01332 956827.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held Friday 18th July 2025.
Location: Housing Options, Council House, Derby
You will be part of our Private Rented Sector Access Team working to increase housing supply in Derby. Our role is to prevent homelessness and make it easier for people living in the city to access good quality, well managed affordable private rented housing.
Working proactively with landlords, agents, and tenants you will need to have excellent negotiation and interpersonal skills. Your key role will be to increase the number of private sector homes available to those in housing need. You will also work in partnership with tenants and landlords to sustain tenancies and look at innovative ways to prevent evictions from private sector housing.
We are looking for a positive and enthusiastic team player who is committed to delivering a high-quality customer service.
If you would like any further information about this role, please contact Susie Topliff on 01332 640127
The closing date for this vacancy is 13th July 2025 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held week commencing 21st July 2025.
Derby Homes are an organisation owned by Derby City Council, we manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.
If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.
This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.
As a member of the Derby Homes Team you will need to be:
If you would like to speak to us about this role and what it entails before you apply, please call 07971 572617 and we will be happy to assist you.
Location: City Wide
Derby Homes are looking for an enthusiastic and experienced Gas Engineer. The ideal candidate will have an in-depth knowledge of Gas appliances, Service and Repairs and excellent customer service skills. Must be Gas Safe competent, ACS qualified to install or work on domestic gas appliances and services including the appropriate ACS qualifications in domestic gas work.
The day-to-day duties of the role will include but not be limited to:
To help you achieve this you will get a transit style vehicle which can be used to travel to and from your home, this will also be provided full of van stock all YOU need to do is complete our driver assessment.
If this sounds like you, we want to hear from you!
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
Hours: 35 hours per week
Contract type: Permanent.
Location: Milestone House
Are you looking for a new role that will give you variety and a sense of achievement?
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation.
The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations.
Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames.
You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile.
Every day brings new challenges and rewards, making this a truly fulfilling role.