Jobs at Derby Homes | Our current vacancies and how to apply
Organisation: Derby Homes
Hours: 37 hours per week
Contract type: 2 Posts - 37 hours per week, permanent Contracts.
1 Post: 37 hours per week temporary contract for 6 months.
Location: The Council House and Hybrid Working
NB This post is being readvertised with an updated person specification. Previous applicants will need to apply again taking into consideration the new person specification.
An exciting opportunity has arisen within Housing Options to be part of a team that provides high quality, customer focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness.
You will be providing a front line advice service to customers, managing a caseload of your own with an aim to prevent homelessness wherever possible. This is a demanding role where you will need to assess individual situations with efficiency and precision. An investigative approach will be essential to probe and understand each individual’s set of circumstances, making decisions within a legal framework.
You will need to have an eye for detail, strong interpersonal and negotiation skills to work closely with colleagues and customers ensuring a high quality customer service is delivered.
We are seeking an enthusiastic person who is able to work intensively within a demanding area of work. Knowledge of relevant housing legislation including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017 will be needed.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form
Remember to align your personal statement to the essential criteria in the Person Specification.
Job description
Person specification
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/
The closing date for this vacancy is Sunday 4th August 2024 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held week commencing 12th August 2024.
Hours: 37 Hours per week
Contract type: Permanent
Location: Derby Homes – London Road
We are recruiting a Senior Antisocial Behaviour Officer to join the ASB team at Derby Homes. This is an exciting opportunity for a motivated individual to join our experienced specialist ASB Team, providing a comprehensive customer service engaged in preventing and resolving a wide range of cases of anti-social behaviour across the Derby City area. You will be joining a team that already delivers a high-quality service and has staff that are very committed to resolving ASB for Derby Homes tenants and achieving high levels of customer satisfaction.
You will deal with all complaints of ASB, carry out investigations, attend court and be responsible for maintaining various databases. Therefore, it is essential that you have excellent verbal and written communication skills.
You must also have:
If you already have strong customer service skills and experience of resolving complex problems for people by working in partnership we would like to meet you. This is a hybrid role of working in an office environment but also from home.
The closing date for this vacancy is 4th August 2024 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date.
Location: Derby Homes
Derby Homes manage and maintain approximately 12,500 properties in Derby employing 600 members of staff. The diverse workforce covers both office based and mobile workers including housing management teams, specialist support workers and a large repairs and maintenance team.
We are looking for a qualified Health and Safety Advisor with proven experience in delivering health and welfare advice and support to Managers and Staff.
This is a varied and interesting role providing a broad spectrum of health and safety advice and support to all parts of the business. Whilst you will have a general health and safety background, this post will specialise in the provision of guidance and support on CDM and general health and safety related issues and site safety inspection. CDM coordination requires the detailed planning and administration of construction health and safety files, documentation, plans and legal compliance with the HSE. Site safety inspection requires the regular inspection and auditing of construction sites and contractors.
The successful candidate should hold a minimum of the NEBOSH General or Construction Certificate in Health and Safety or equivalent as a minimum along with:
The closing date for this vacancy is 30th July 2024 at midnight. Any application forms received after the closing date will not be accepted.
Location: Derby Homes Local Housing Offices
Derby Homes manages over 13000 properties in the City of Derby.
The Income Team collects rental income to maintain and improve services delivered to tenants.
You have the exciting opportunity to be part of a successful performance driven team which is responsible for collecting rents from council tenants.
The role involves managing accounts to make sure rent is paid, regularly contacting and supporting tenants to be able to pay the rent and sustain their tenancy.
Please note: this role would be mainly working from home so internet access and the ability to do so is paramount to success in this role.
You will need to have a GCSE grade C or higher in Maths and English or an equivalent qualification or work experience. Experience in managing rent accounts or providing support on personal financial budgeting would be advantageous.
The closing date for this vacancy is 4th August 2024 at midnight. Any application forms received after the closing date cannot be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews are being held week commencing 19th August 2024.
Hours: 37 hours a week
Contract type: 3 Permanent Posts
Location: City wide
Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do!
We are looking for an enthusiastic and dedicated individual to join our Intensive Housing Management team.
The post holder will be working with a mixture of introductory and secure tenants and the duties include:
General tenancy management, working with customers when we have identified needs which impact on their ability to manage their tenancy. Low level tenancy enforcement and intensive management of cases within a defined caseload. Arranging viewings and signing up new tenants when we have identified needs which impact on their ability to manage their tenancy. Getting involved with customer consultation. Making referrals to, and working with, partners and other organisations to sustain tenancies. Safeguarding, Project work, which may include services around domestic abuse and housing, learning disability properties, temporary accommodation, services for young people leaving care etc.
You will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs assessments, risk assessments and action plans are completed and reviewed within the procedural time frames. You will be able to work on your own or as part of a team in a fast paced environment. You will have excellent negotiation skills, be organised and motivated.
The closing date for this vacancy is Monday 29th July 2024 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held on Tuesday 6th August 2024.
This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role.
This post is subject to an enhanced DBS check.
At Derby Homes, we believe in transparency, accountability, and continuous improvement, and we are committed to listening to our customers and addressing their concerns. As we continue to grow and expand based on new Consumer Regulation, we are seeking a talented and experienced Complaints and Engagement Manager to join our team and lead our efforts in managing complaints and engaging with our customers.
As the Complaints and Engagement Manager, you will play a pivotal role in managing complaints from our customers, as well as developing and implementing strategies to enhance corporate engagement and increase satisfaction. You will lead a team responsible for addressing complaints in a timely and effective manner, while also using customer feedback to build and maintaining strong relationships with our customers. This role requires a combination of customer service skills, relationship-building abilities, and strategic thinking.
If you are passionate about strong and robust customer service, relationship-building, and driving positive change based on customer feedback, we encourage you to apply for this exciting opportunity.
Previous applicants are requested not to apply for this role.
The closing date for this vacancy is 28th July 2024 at midnight. Any application forms received after the closing date will not be accepted.
If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held week commencing 5th August 2024.
For an informal discussion about this role, please contact Holly Johnson, Head of Quality and Consumer Regulation at [email protected] or 01332 888418.
Location: London Road
Derby Homes is dedicated to providing exceptional service and to our customers. We pride ourselves on our commitment to customer satisfaction. To support our growing Complaints and Feedback Team, we are looking for a diligent and empathetic Complaints and Feedback Assistant to join us.
As a Complaints and Feedback Assistant, you will be the first point of contact for customers who have concerns or complaints. Your role is crucial in maintaining our high standards of customer service and thorough record keeping. Working with the Complaints and Feedback Team, you will listen to customers, understand their issues, and work collaboratively with the team to ensure timely and satisfactory resolution in line with the Complaints Handling Code. You will need to provide robust administration support and so experience with software systems, attention to detail and organisational skills are key to the role.
If you are passionate about helping customers and have a drive for high standards of customer service, we encourage you to apply for this exciting opportunity.
The closing date for this vacancy is Sunday 28th July 2024 at midnight. Any application forms received after the closing date will not be accepted.
For an informal discussion about this role, please contact Ewan Hannah on either [email protected] or 01332 888745.
Hours: 35 hours per week
Location: Milestone House
We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for Homeless People.
You will be part of a staff team that cover shifts over a 7-day period from 8am-8pm, who provide support and advice to some of the most vulnerable individuals in the city who find themselves homeless. You will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames.
The role will involve you taking part in providing training, guidance and support on day-to-day activities that develop skills and abilities for independent living which promote positive engagement and progression towards resettlement and move on.
You will need experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with this customer group along with a passion and determination to go the extra mile.